Shipping & Delivery
All Australian orders are sent via Australian Air Express (AAE) or Australia Post
Once your order is dispatched you will receive an email from AAE containing your tracking consignment number.
If you do not receive this email and would like to obtain your tracking number please email our dispatch department
Click here to track your AAE delivery
Please allow 12 hours for your parcel to register on the Australian Air Express Tracking System.
This is the shipping address for your order, to select an address previously added to your address book just click on the drop down button and make your selection.
To add a new address to your address book just click on the add address button and fill in the address details.
The first line is the name for that address, this will appear when selecting the shipping address from the drop down menu, examples: Work, Home, Mum&rquo;s, Neighbours etc This is the address that your order will be delivered to
Where possible use a work address for the shipping address as all deliveries will occur during business hours.
Special delivery instructions for your order
most useful if you have selected Authority to Leave It is not possible to be contacted with a specific delivery time.
Note: Someone will need to be at the shipping address provided at all times during business hours after your order has been dispatched if you have not selected
Depending on the item(s) you purchase on prestigecom.net.au and to be delivered, shipping times and costs will differ for each order. The courier company we use is Australian Air Express (AAE) and everything thing is shipped via a standard delivery, which is a delivery time of up to 3 days after dispatch for standard items.
When placing your order please choose a suitable shipping address as our courier requires a signature upon delivery of all parcels unless Authority to Leave is selected. A work address (please include company name) or an address that someone will be at the whole day is best as AAE deliver during business hours only.
Any attempted delivery with no-one to sign will result in a card being left for you to contact the courier to either organize a new delivery or a pick up from their depot or local Australia Post Office
Authority to Leave
At the checkout page of the website you can give authority to leave if there will be no-one available to sign for the package.
If you mark Authority to leave at the Checkout and give clear instructions of where to leave your parcel the courier will do their best to follow these instructions. If the courier deems the authority to leave as an unsafe area to leave the parcel they may leave a card and return the parcel to the AAE depot.
*If authority to leave is selected and the parcel is left by the courier we (Prestige Communications) hold no responsibility if the parcel then goes missing from the shipping address once delivered as, selection of authority to leave is deemed as a signature of the recipient.
Bulky items you will be notified of shipping costs for your approval, these are calculated automatically by the site in accordance with our courier companies (AAE) freight charges. Bulky items are those with either a high weight or large cubic volume, products are allocated as bulky as determined by the shipping methods of AAE.
All orders without authority to leave will require a signature upon delivery.
PO Box Deliveries
Shipping to a PO box is possible, but items must fit within Australia Posts maximum parcel size, 105cm length and 140cm Girth. Anything outside these dimensions will be rejected by the Post Office and returned to Prestige Communications
Reasons for order delays
Incorrect address or address with no-one to sign for parcel
Incorrect Credit Card information, please double check all details at time of order as you will only be charged once the order is ready to ship.
Personal detail confirmation for fraud prevention, sometimes we will require personal detail verification before dispatching orders to protect the card holder, this may delay shipping.
Occasionally if a particular product is in high demand we will need to re-order from our suppliers|
If your order will be delayed for any reason Prestige Communications staff will contact you directly via phone and or email to advise of the delay