For orders placed online the following returns policy is applicable:
- We require proof of purchase - product must be returned with original email receipt.
- Product must be returned within 7 days from shipment arrival
- Product must be returned in original working order, with original packaging
- Prestige Communications will not incur the cost of return postage.
Providing the above criteria is met, goods may be returned for the following reason:
- Faulty product(s)
- Product is not as described.
Product(s) may be repaired or exchanged at the discretion of Prestige Communications.
Change of Mind Refund Policy
Refunds may be given for orders placed online for change of mind.
* Change of mind returns are subject to a restocking fee.
* All Initial outgoing postage and handling costs will not be refunded for any change of mind returns.
* Items stated as "special order items" will incur a 20% restocking fee for change of mind return.
We use different courier companies based on your location and package size to deliver your order. Items are shipped within 1-2 days of your placing the order, unless the item is backordered, in which case you will be promptly notified. It will typically take 1-3 days from shipment before you will receive your order. We will notify you if there are any likely delays in shipping your order.
PLEASE NOTE: We do not ship bulky items such as antennas etc to PO Box addresses.
You can choose our store pick-up option on checkout. Pick up your order from 42 Westchester Road, Malaga. Please give atleast 12 hours notice if you wish to do so..
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