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Shipping & Delivery

Shipping / Deliveries


All Australian orders are sent via Australia Post or Startrack Express.
Once your order is dispatched you will receive an email from Startrack Express / Australia Post email containing your tracking consignment number.

Please allow 12 hours for your parcel to register on the Australia Post or Startrack Express website tracking service.
Startrack Express Tracking   Australia Post Parcel Tracking

Delivery Details:

This is the shipping address for your order, to select an address previously added to your address book just click on the drop down button and make your selection.

To add a new address to your address book just click on the add address button and fill in the address details.

The first line is the name for that address, this will appear when selecting the shipping address from the drop down menu, examples: Work, Home, Mum, Neighbours etc  This is the address that your order will be delivered to

Delivery Instructions:

Where possible use a work address for the shipping address as all deliveries will occur during business hours.

Depending on the item(s) you purchase on and to be delivered, shipping times and costs will differ for each order. The courier company we use is Startrack Express and Australia Post

When placing your order please choose a suitable shipping address as our courier requires a signature upon delivery of all parcels unless Authority to Leave is selected. A work address (please include company name) or an address that someone will be at the whole day is best as AAE deliver during business hours only.

Any attempted delivery with no-one to sign will result in a card being left for you to contact the courier to either organize a new delivery or a pick up from their courier depot or local Australia Post Office

Bulky items

Are calculated automatically by the site in accordance with our courier companies freight charges. Bulky items are those with either a high weight or large cubic volume, products are allocated as bulky as determined by the shipping methods of Startrack Air Express.

PO Box Deliveries

Normally, we prefer not to ship to Post Office boxes, however we do understand many people on the land have no other way of receiving mail. We are happy to ship to P.O boxes in these cases but please note that additional charges may be applicable.

Reasons for order delays

Incorrect address or address with no-one to sign for parcel
Incorrect Credit Card information, please double check all details at time of order as you will only be charged once the order is ready to ship.
Personal detail confirmation for fraud prevention, sometimes we will require personal detail verification before dispatching orders to protect the card holder, this may delay shipping.
Occasionally if a particular product is in high demand we will need to re-order from our suppliers
If your order will be delayed for any reason Prestige Communications staff will contact you directly via phone and or email to advise of the delay

Product Returns
Please note: All associated packing and handling costs related to sending the item/s will not be available for refund for items returned due to change of mind or incorrect quantity ordered.